Faqs

Just as we want you to enjoy your Elizabeth Olliver dress, purchasing one should be simple and convenient. That’s why we charge one simple shipping fee for all ground shipments, no matter where you live in the United States.

We ship Monday – Friday, except for the following holidays: Thanksgiving Day, Christmas Day, New Year’s Day, Labor Day, Memorial Day, Independence Day, and all US Postal holidays and Bank Holidays.

All orders placed with ground shipping will ship within 2 business days. We can expedite orders for an additional cost – these will be shipped immediately one the order is processed.

Elizabeth Olliver ships with the US Post Office for ground orders and FedEx for expedited orders. If you wish to receive your dress quickly please send us a quick e-mail and we’ll quote you a new shipping rate.

Unfortunately, we cannot ship internationally at this time.

Our return policy is simple and straightforward: If you are not satisfied with your dress for any reason we will gladly pay for all shipping of returns and exchanges. (You read that correctly!)

Returns and exchanges are accepted for money back or store credit under the following conditions

– Item was purchased within 30 days of the return date

– Item is unused (has not been worn) and is returned in the original packaging

– Refunds and exchanges are not processed until the return item has been received and logged by us

Simply follow our return instructions. (return item form).

If you have any questions, please e-mail us at web@elizabetholliver.com

We offer free returns and exchanges. Read about this here.

Check out our shipping policy

Unfortunately, we cannot ship internationally at this time.